Service Terms

Please read these terms before signing in or completing a payment

شرایط و ضوابط استفاده از خدمات شارژ آنلاین موبایل

توافق کاربر

با انتخاب گزینه «می‌پذیرم» و انجام پرداخت، شما تأیید می‌کنید که این شرایط را به‌طور کامل مطالعه کرده، درک نموده و بدون هیچ‌گونه اجبار یا ابهام با تمامی مفاد آن موافقت کرده‌اید.

ماهیت خدمات

این وب‌سایت صرفاً خدمات شارژ مستقیم (Mobile Top-up/Airtime Recharge) را ارائه می‌دهد. پس از تأیید موفق پرداخت، اعتبار خریداری‌شده مستقیماً به شماره تلفن همراه اعلام‌شده توسط مشتری ارسال خواهد شد.

مسئولیت اطلاعات واردشده

مشتری مسئول صحت تمامی اطلاعات واردشده از جمله:

  • شماره تلفن
  • اپراتور مخابراتی
  • کشور مقصد
  • مبلغ شارژ

می‌باشد.

در صورت وارد کردن اطلاعات اشتباه، پس از ارسال موفق شارژ، امکان لغو، استرداد یا اصلاح وجود ندارد.

نهایی بودن تراکنش

از آنجا که شارژ موبایل یک خدمت دیجیتال است و بلافاصله پس از پرداخت ارائه می‌شود، تمامی تراکنش‌های موفق نهایی و غیرقابل استرداد (Non-Refundable) هستند، مگر در مواردی که به دلیل خطای فنی از جانب شرکت، شارژ به شماره مقصد ارسال نشده باشد.

زمان انجام خدمت

اکثر سفارش‌ها ظرف چند ثانیه تا چند دقیقه انجام می‌شوند. در شرایط خاص ممکن است به علت اختلال اپراتور یا بررسی امنیتی، پردازش با تأخیر انجام شود.

بررسی امنیتی

به‌منظور جلوگیری از تقلب و سوءاستفاده مالی، شرکت حق دارد هر سفارش را بررسی، متوقف یا لغو نماید و در صورت نیاز مدارک هویتی یا اطلاعات تکمیلی درخواست کند.

استفاده از کارت بانکی

با انجام پرداخت، مشتری تأیید می‌کند که:

  • مالک قانونی کارت یا مجاز به استفاده از آن است.
  • پرداخت با رضایت صاحب کارت انجام شده است.
  • از کارت سرقتی، جعلی یا غیرمجاز استفاده نمی‌کند.

ممنوعیت Chargeback نادرست

در صورتی که شارژ مطابق سفارش با موفقیت به شماره مقصد ارسال شود، مشتری متعهد می‌شود به دلیل دریافت خدمت، درخواست Chargeback یا Dispute غیرواقعی ثبت نکند.

در صورت ثبت Chargeback پس از دریافت موفق خدمت، شرکت حق دارد تمامی مدارک مربوط به تراکنش، از جمله زمان پرداخت، شماره مقصد، مبلغ، IP، اطلاعات دستگاه، شناسه تراکنش و گزارش موفق ارسال شارژ را به بانک، شرکت پرداخت و مراجع قانونی ارائه دهد.

ثبت اطلاعات

به‌منظور امنیت، جلوگیری از تقلب و رسیدگی به اختلافات، شرکت ممکن است اطلاعات زیر را ثبت و نگهداری نماید:

  • IP Address
  • Device Information
  • Browser Information
  • Payment Transaction ID
  • Order ID
  • Mobile Number
  • Time and Date of Transaction
  • Recharge Confirmation Logs

محدودیت مسئولیت

شرکت مسئول اختلالات ناشی از اپراتورهای مخابراتی، مشکلات شبکه، حوادث خارج از کنترل، محدودیت‌های قانونی یا تأخیرهای ناشی از ارائه‌دهندگان خدمات ثالث نخواهد بود.

قوانین حاکم

استفاده از این خدمات تابع قوانین کشور محل ثبت شرکت و همچنین مقررات شبکه‌های پرداخت بین‌المللی از جمله Visa و Mastercard خواهد بود.

با انتخاب گزینه «I Accept» و انجام پرداخت، شما تأیید می‌کنید که تمامی شرایط فوق را مطالعه کرده، فهمیده و با آن موافقت کامل دارید.

Terms and Conditions for Mobile Top-Up Services

Last Updated: [Date]

  1. Acceptance of Terms

By selecting the "I Accept" checkbox and completing a payment through HazaraPay, you acknowledge that you have carefully read, understood, and voluntarily agreed to be legally bound by these Terms and Conditions.

These Terms constitute a legally binding electronic agreement between you ("Customer") and HazaraPay ("Company").

If you do not agree with any part of these Terms, you must not proceed with the transaction.

  1. Nature of the Service

HazaraPay provides digital Mobile Top-Up (Airtime Recharge) services by delivering prepaid mobile credit to the mobile number specified by the Customer.

The service is fulfilled electronically and, once successfully delivered, is considered fully performed.

Because the service consists of digital content that is supplied immediately upon payment, it cannot be revoked, reversed, or recovered after successful delivery.

  1. Customer Responsibilities

Before completing payment, the Customer is solely responsible for verifying the accuracy of all information provided, including but not limited to:

  • Mobile phone number
  • Country
  • Mobile network operator
  • Recharge amount
  • Email address
  • Payment information

HazaraPay shall not be liable for any loss arising from incorrect information submitted by the Customer.

  1. Customer Confirmation

By submitting the payment, the Customer expressly confirms that:

  • All order information has been reviewed.
  • The mobile number is correct.
  • The selected operator is correct.
  • The recharge amount is correct.
  • The destination country is correct.
  • The Customer understands that successful mobile top-ups are irreversible.
  1. Finality of Transactions

All successfully completed Mobile Top-Up transactions are final.

Once mobile credit has been successfully delivered to the designated mobile number, the transaction cannot be:

  • Cancelled;
  • Reversed;
  • Refunded;
  • Exchanged;
  • Modified; or
  • Transferred to another recipient.

Refunds will only be considered if HazaraPay determines, at its sole discretion, that the ordered service was not successfully delivered due to an internal system error.

  1. Authorized Use of Payment Methods

By making a payment, the Customer represents and warrants that:

  • They are the lawful owner of the payment card or payment account, or have been expressly authorized by the lawful owner to use it.
  • The payment is legitimate.
  • No fraudulent, unauthorized, stolen, or illegally obtained payment method is being used.

HazaraPay reserves the right to suspend, reject, or cancel any order suspected of fraud.

  1. Fraud Prevention

HazaraPay reserves the right, at its sole discretion, to:

  • Review any transaction;
  • Delay fulfillment;
  • Request identity verification;
  • Request proof of payment ownership;
  • Reject or cancel suspicious transactions;
  • Cooperate with financial institutions and law enforcement authorities.
  1. Record Keeping

For fraud prevention, dispute resolution, legal compliance, and security purposes, HazaraPay may collect and retain information including, but not limited to:

  • IP Address
  • Device Information
  • Browser Information
  • Operating System
  • Transaction Timestamp
  • Payment Reference
  • Order ID
  • Mobile Number
  • Recharge Confirmation Logs
  • Customer Communications
  • Acceptance Timestamp of these Terms
  • Version of the Terms accepted by the Customer

Such records may be retained for as long as reasonably necessary to protect the legitimate interests of HazaraPay and to comply with applicable legal obligations.

  1. Chargebacks and Payment Disputes

The Customer agrees not to initiate a chargeback, payment dispute, or payment reversal on the grounds of non-delivery where HazaraPay has verifiable records confirming successful delivery of the purchased Mobile Top-Up.

In the event of any payment dispute or chargeback, HazaraPay reserves the right to submit all available evidence to the relevant payment processor, acquiring bank, card issuer, arbitration body, or competent legal authority, including but not limited to:

  • Payment records
  • Order details
  • Delivery confirmation
  • IP address
  • Device information
  • Customer communications
  • System logs
  • Fraud screening results
  • Acceptance of these Terms and Conditions
  1. Limitation of Liability

HazaraPay shall not be liable for delays, interruptions, or failures resulting from:

  • Mobile network operators;
  • Third-party service providers;
  • Internet connectivity issues;
  • Government restrictions;
  • Regulatory actions;
  • Technical outages;
  • Force majeure events; or
  • Circumstances beyond HazaraPay's reasonable control.

HazaraPay's total liability shall never exceed the amount paid by the Customer for the disputed transaction.

  1. Amendments

HazaraPay reserves the right to amend these Terms and Conditions at any time.

The version accepted by the Customer at the time of purchase shall govern that specific transaction.

  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where HazaraPay is legally established.

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If no resolution is reached, the dispute shall be submitted to the courts or other competent authorities having jurisdiction under the applicable law.

  1. Entire Agreement

These Terms constitute the entire agreement between HazaraPay and the Customer regarding the Mobile Top-Up service and supersede any prior representations or communications relating to the service.

  1. Customer Declaration

By selecting "I Accept" and completing payment, the Customer irrevocably confirms that:

  • They have read and understood these Terms and Conditions.
  • They accept these Terms voluntarily.
  • All order information has been personally verified.
  • They understand that successfully delivered Mobile Top-Up services are non-refundable and irreversible.
  • They authorize HazaraPay to retain transaction-related records for fraud prevention, legal compliance, and dispute resolution.
  • They acknowledge that HazaraPay may use such records as evidence in any investigation, payment dispute, arbitration, or legal proceeding.